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[经验心得] 总结海淘英文交流的模板

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大小涂涂 发表于 2016-2-4 15:49:30 |阅读模式 |复制链接
英语不好,沟通有障碍是很多想海淘却不能海淘最大的痛,下面是在网上看到的总结海淘英文交流的模板,分享给大家,希望能帮到那些英文不好的盆友。
一.订单确认出现故障的:
Dear Sir/Madam,
I have put an order yesterday, and have received order confirmation e-mail. Today I want to check my purchase information. But I can't sign in. It shows me "Please confirm your registration first. You have received an e-mail for this. Check your input values."
The problem is, I have never received any e-mail for confirm my registration until now.
Please help me. Thank you.
我昨天已经下单了,也受到了订单确认的邮件。今天想查看我的账户信息,但没法登陆。上面显示“请先确认注册,你已经收到有关此状况的邮件。”问题是我到现在也没收到确认注册的邮件。

二、追问快递号:
Dear Sir/Madam,
My order number is(订单号), which was placed on(订单日期).  May I have the tracking number of it?
Thanks.
我在**(订单日期)下了**(订单号),请提供给我运单号,以便我追踪,可以吗?

三、追问砍单原因:
Dear Sir/Madam,
My order number is(订单号), which was placed on (订单日期).  However, you cancelled it without notifying me. May I know the reason?
我在**(订单日期)下了**(订单号),但你没有任何通知就取消了我的订单,请告知原因。

四、催卖家发货的:
Dear Sir/Madam,
I have placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But the status still shows 'in process' today. Since the website showed “Delivery period: ca. 10 work days” when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!"
Best wishes!
我在**(订单日期)下了**(订单号),当天就收到了订单确认邮件。但到今天物流还显示“在途中”。因为自我下单之日网站明确告诉我“10个工作日内可以发到加拿大”,所以我恳请是否可以加快运输速度。

五.修改送货地址:
Dear Sir/Madam,
My order number is(订单号), which was placed on(订单日期). I wanna request to change shipping address, which is XXX(新地址).
Thanks.
我在**(订单日期)下了**(订单号),我请求改送货地址至XXX(新地址)。

六、要求退回价格差:
Dear Sir/Madam,
My order number is (订单号). XXX was $20(下单时的价格) and it is $15(现在的价格) now so I strongly request price match, which is $5(差价). Please refund the difference to my original credit card.
Thanks.
我下了**(订单号),当时下单的价格为$20,现在为$15,所以我强烈要求退回$5的差价,请将差额退回至我的注册信用卡。

七、要求合箱、确认合箱的:
Dear Sir/Madam,
I have just completed my order on amazon.com.
I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages.
我已经完成了亚马逊上的订单,我写这封邮件就是想确认所有我购买的东西可以合箱运送。请不要封装几个包裹运送。


八、追运单、发错货的:
Dear Sir/Madam,
I have ordered a *** on your website, the item had been shipped on (发货日期), the tracking number is (国外物流单号).
Now my problem is that I haven’t received this item for ** Days could you help me to check where is it now?
I found that my package was wrong delivered, my address is ******. Could you help me to check this problem?
I received it but this item was not what i ordered on your website, could you help me to replace it?
以下为几种问题:已经X天了我还没有收到货,能否帮我查一下?
我发现我的包裹发到别的地方去了,我的地址是*****能否帮我处理?
我已经收到了包裹,但发错货了,能否帮我更换?

九.申请退货
Dear Sir/Madam,
My order number is (订单号), which was placed on (订单日期).  I don't like it since color is different from what I have expected. Can you offer me free shipping label to return it? Thanks.
我在**(订单日期)下了**(订单号)。由于颜色跟我预期的不同,我想申请退货。你可以提供我免费的shipping label?
(shipping label:出货时外箱上贴有的贴纸,包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等,有些要求有条形码)
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发表于 2016-2-4 16:13:21
这个不错~~~~谢谢分享
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发表于 2016-4-20 17:01:39
这个很有用啊,谢谢分享
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发表于 2016-4-21 17:28:04
这个很不错呀,全面的很,谢谢分享
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发表于 2016-4-22 17:08:41
这个挺有用的,大家可以借鉴
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发表于 2016-4-22 17:09:47
学习了,谢谢楼主分享!
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